Shipping Policy

Last Updated: [2024-10-26]

At Claw & Craft, we are committed to delivering your order efficiently, reliably, and safely. This Shipping Policy provides clear details about our shipping practices, timeframes, costs, and handling of any issues related to delivery.

1. Order Processing and Lead Times

1.1 Order Processing Times
We aim to process all standard orders within 1-3 business days. Orders placed after 2 p.m. EST or on weekends and holidays will be processed the next business day. Upon processing, you will receive a confirmation email containing your order details and tracking information.

1.2 Custom and Personalized Orders
Orders with custom features or special requests may require additional processing time. Please allow up to 3-5 business days for custom orders. If customization will require extended processing, we will inform you by email with an estimated timeframe.

2. Shipping Rates and Delivery Estimates

2.1 Domestic Shipping (U.S.)
We provide complimentary standard shipping within the continental United States on all orders. Estimated delivery times depend on your location and chosen shipping method:

Standard Shipping: Delivered within 5-7 business days
Expedited Shipping: Available at an additional charge; estimated delivery within 2-4 business days

2.2 International Shipping
We currently ship to select countries outside the U.S. Additional fees may apply, and shipping times vary depending on destination and customs processing times:

Standard International Shipping: Estimated delivery within 7-15 business days
Customs Duties and Taxes: International customers are responsible for any duties, taxes, or fees required by their respective countries. These fees are not included in our prices.

For questions regarding international shipping to a specific country, please contact our team at support@clawandcraft.com.

3. Tracking and Order Status

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can monitor the progress of your shipment using this tracking number on our carrier’s website. Please allow up to 24 hours for the tracking information to update.

4. Delays, Lost Shipments, and Resolutions

4.1 Delays
We strive to meet the estimated delivery times, but certain circumstances (e.g., weather, natural disasters, or unexpected carrier delays) may affect delivery. If your order is delayed, our support team will notify you of the delay and keep you updated.

4.2 Lost Shipments
If your order has not arrived within 15 days (domestic) or 30 days (international) after the expected delivery date, please contact us at support@clawandcraft.com. We will initiate a trace with the carrier and work to resolve the issue. Claims for lost packages must be submitted within 30 days of the shipping date.

4.3 Resolutions for Lost or Delayed Orders

Domestic Orders: If your order is confirmed lost, we will replace the item or issue a full refund.
International Orders: For lost international shipments, we may offer a replacement or a refund, subject to an investigation with the carrier. Note that certain international destinations may require additional time for resolution.

5. Address Accuracy and Changes

It is the customer’s responsibility to provide accurate shipping information at checkout. If you realize an error in your address after placing an order, please contact us immediately at support@clawandcraft.com. We can update the address only if the item has not yet shipped. Once an item is in transit, we cannot alter the delivery address.

6. Shipping Restrictions

6.1 P.O. Boxes and APO/FPO Addresses
We do not ship to P.O. Boxes, APO, or FPO addresses. Please provide a physical street address to ensure successful delivery.

6.2 Shipping Limitations
Certain products may have restrictions for specific locations due to size or weight limitations. If your address cannot be serviced, we will inform you as soon as possible and discuss alternative solutions.

7. Damaged or Defective Items

We ensure all orders are packaged securely. However, if an item arrives damaged or defective, please follow these steps:

Report the Damage: Contact us at support@clawandcraft.com within 7 days of receiving the damaged item.
Provide Documentation: Include photos of the damage, your order number, and a description of the issue in your email.
Resolution: Upon verifying the damage, we will offer a replacement, repair, or refund, in line with our Returns & Refunds Policy.

8. Customer Responsibilities for International Orders

For international customers, it is your responsibility to be aware of and adhere to any import regulations, duties, and taxes required by your country. Any shipments that are rejected or abandoned due to unpaid duties or failure to comply with customs requirements are non-refundable.

9. Failure to Collect or Accept Delivery

If a package is returned to us due to failure to collect, incorrect address, or refusal to accept delivery:

We will contact you to arrange re-shipment, and you will be responsible for any additional shipping costs.
If you opt not to have the item re-shipped, a restocking fee of 15% of the item’s price may apply.

10. Contact Information

If you have any questions, require assistance, or need further clarification regarding our Shipping Policy, please feel free to contact us:

Claw & Craft
Email: support@clawandcraft.com
Phone: [Your Contact Number]
Address: [Business Address]

By placing an order on our Site, you acknowledge that you have read, understood, and agreed to this Shipping Policy. We are dedicated to ensuring a positive delivery experience and thank you for trusting Claw & Craft for your luxury cat furniture needs.